Trust & Safety
Security, Privacy, and Control for the AI-Enabled Firm
At TwinCounsel, we understand that for legal professionals, confidentiality is not a feature - it is an ethical obligation. We have architected our platform to meet the standards of Rule 1.6 (Confidentiality of Information), ensuring that you can delegate work to AI without compromising your client's secrets or your professional judgment.
Our "No-Train" Guarantee
The number one question lawyers ask is: "Will my client's data be used to train AI that helps my competitors?"
The answer is No.
- • Zero Retention for Inference: Your data is processed and then discarded
- • Siloed Personalization: Your preferences stay in your workspace only
Human-in-the-Loop Protocol
Designed to prevent Unauthorized Practice of Law (UPL) and protect your malpractice standing.
- • No Auto-Pilot: AI drafts but never sends autonomously
- • Click-to-Send Rule: You are always the final decision-maker
Radical Auditability
Every output is grounded in your actual case file to mitigate hallucinations.
- • Citations for Everything: Every fact includes a "Provenance Link"
- • Trust, but Verify: Instant verification tools reduce review time
Enterprise-Grade Infrastructure
Protected with the same security standards used by cloud platforms you already trust.
- • Encryption: TLS 1.2+ in transit, AES-256 at rest
- • Data Isolation: Your firm's data is logically isolated
- • SOC 2 Alignment: Currently in observation period
Account Security
Piggybacks on the security of your email provider (Google Workspace or Microsoft 365).
- • Magic Links & MFA: Secure access without stored passwords
- • Your Security is Our Security: We recommend MFA on your email
Privilege Protection
Compliant with attorney-client privilege under the Kovel doctrine and modern legal tech standards.
- • Necessary Intermediary: Similar to a human paralegal
- • Terms Preserve Privilege: Explicitly designated as non-legal agent
Frequently Asked Questions
Can TwinCounsel see my personal emails?
No. We only index emails and attachments that are relevant to the Active Matters you assign to us. Your personal correspondence, spam, and unrelated threads remain private.
What happens to my data if I leave?
You own your data. If you cancel your subscription, you can export your "Audit Trail" (timelines and facts). After 30 days, your Matter Graph is permanently deleted from our active servers.
Is this compliant with attorney-client privilege?
Yes. Under the Kovel doctrine and modern legal tech standards, TwinCounsel acts as a "necessary intermediary" for your practice, similar to a human paralegal or a cloud storage provider.
How do you prevent AI hallucinations?
Every fact, date, and figure generated by TwinCounsel includes a "Provenance Link" that takes you directly to the source email or document where that information was found.
Security Questions?
Our security team is here to help with any questions about our infrastructure, compliance, or data handling practices.
Contact Security Team