TWINCOUNSEL TERMS OF SERVICE

1. ACCEPTANCE OF TERMS

By accessing or using the TwinCounsel service ("Service"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

TwinCounsel, Inc., a Delaware corporation ("TwinCounsel," "we," "us," or "our"), provides an AI-powered paralegal service that integrates with your email to automate legal document preparation and matter management.

2. DESCRIPTION OF SERVICE

• AI-powered document preparation and review
• Email-based task delegation and management
• Calendar integration and deadline tracking
• Matter organization and prioritization
• Legal workflow automation

The Service is currently offered through a pilot program to select legal professionals.

3. ELIGIBILITY AND ACCOUNT REQUIREMENTS

3.1 Professional Use Only
The Service is intended exclusively for use by licensed attorneys, paralegals, and other legal professionals ("Legal Professionals"). By using the Service, you represent that you are a Legal Professional authorized to practice law or work in the legal field.

3.2 Age Requirement
You must be at least 18 years old to use the Service.

3.3 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. PILOT PROGRAM TERMS

4.1 Limited Availability
The Service is currently available only through our pilot program. Participation is subject to approval and may be limited.

4.2 No Fees During Pilot
During the pilot phase, the Service is provided without charge. We reserve the right to implement pricing upon general availability.

4.3 Feedback and Participation
Pilot participants agree to provide feedback and participate in product development discussions as reasonably requested.

5. DATA RIGHTS AND USAGE

5.1 Customer Data Ownership
You retain all right, title, and interest in and to your data, documents, and content ("Customer Data"). We do not claim ownership of Customer Data.

5.2 Service Improvement License
You grant TwinCounsel a limited, non-exclusive license to use Customer Data solely to:

• Provide and improve the Service
• Develop and enhance AI models and algorithms
• Generate anonymized insights and analytics
• Train our systems to better serve legal professionals

5.3 AI Training Restrictions
Customer Data will NOT be used to train third-party AI models. Any AI training will be conducted internally and will not compromise client confidentiality or attorney-client privilege.

5.4 Data Processing and Storage

• Customer Data is processed and stored in the United States
• We implement enterprise-grade security measures
• Data is encrypted both in transit and at rest
• We maintain appropriate access controls and audit logs

6. INTELLECTUAL PROPERTY

6.1 Service IP
TwinCounsel retains all rights to the Service, including software, algorithms, and methodologies.

6.2 Customer Work Product
You retain ownership of all documents, work product, and materials created using the Service.

6.3 Feedback
Any feedback, suggestions, or ideas you provide may be used by TwinCounsel without restriction or compensation.

7. PROFESSIONAL RESPONSIBILITY AND LIABILITY

7.1 Professional Judgment
The Service is designed to assist, not replace, professional legal judgment. You remain solely responsible for:

• Reviewing all AI-generated work product
• Ensuring compliance with applicable laws and ethical rules
• Maintaining client confidentiality and privilege
• Meeting all professional obligations

7.2 No Legal Advice
TwinCounsel does not provide legal advice. The Service provides administrative and document preparation assistance only.

7.3 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TWINCOUNSEL'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED $1,000. WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

7.4 Professional Liability Insurance
Users are advised to maintain appropriate professional liability insurance coverage.

8. CONFIDENTIALITY AND SECURITY

8.1 Confidentiality Commitment
We understand the critical importance of maintaining client confidentiality and attorney-client privilege. We implement appropriate safeguards to protect confidential information.

8.2 Security Measures
We maintain reasonable security measures, but cannot guarantee absolute security. You acknowledge the inherent risks in electronic communication and data storage.

8.3 Breach Notification
We will notify you promptly of any known security breaches that may affect your data.

9. SERVICE AVAILABILITY

9.1 Uptime
While we strive for high availability, we do not guarantee uninterrupted service.

9.2 Maintenance
We may perform maintenance that temporarily affects service availability. We will provide reasonable notice when possible.

9.3 Service Modifications
We may modify, suspend, or discontinue features of the Service at any time with reasonable notice.

10. TERMINATION

10.1 Termination by You
You may terminate your account at any time by providing written notice.

10.2 Termination by Us
We may terminate your access immediately for material breach of these Terms or professional misconduct.

10.3 Data Retention Upon Termination
Upon termination:

• You may export your data for 30 days
• We will securely delete your data within 90 days unless legally required to retain it
• You remain responsible for any outstanding obligations

11. PRIVACY

Your privacy is important to us. Our Privacy Policy, incorporated by reference, describes how we collect, use, and protect your information.

12. DISPUTE RESOLUTION

12.1 Governing Law
These Terms are governed by Delaware law, without regard to conflict of law principles.

12.2 Arbitration
Any disputes arising from these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association in Delaware, except that either party may seek injunctive relief in court.

12.3 Class Action Waiver
You agree not to participate in class action lawsuits or class-wide arbitrations against TwinCounsel.

13. THIRD-PARTY INTEGRATIONS AND SERVICES

13.1 Integration Services
The Service integrates with third-party platforms including but not limited to Composio and other automation tools, email providers (Gmail, Outlook), calendar applications, and practice management software. Your use of these integrations is subject to the third parties' respective terms of service and privacy policies.

13.2 Data Sharing with Integrations
We may share necessary data with integrated services solely to provide the Service functionality you request. All third-party integrations are governed by our data processing standards and security requirements.

13.3 Integration Availability
We do not guarantee continuous availability of third-party integrations. Service disruptions by third parties may affect TwinCounsel functionality.

14. AI AND MACHINE LEARNING

14.1 Continuous Improvement
Our AI agents and algorithms continuously learn and improve from usage patterns, feedback, and performance data to provide better service quality, accuracy, and efficiency.

14.2 Model Training Rights
You acknowledge that TwinCounsel may use aggregated, anonymized data derived from Service usage to train, improve, and develop our AI models and algorithms. This helps our agents become more effective at serving legal professionals.

14.3 Performance Optimization
We employ machine learning techniques to optimize document generation, task prioritization, and workflow automation. These improvements benefit all users while maintaining individual data privacy.

14.4 AI Limitations Acknowledgment
You understand that AI technology has limitations and may occasionally produce errors. You agree to review all AI-generated work product and maintain ultimate responsibility for professional decisions.

15. LEGAL INDUSTRY COMPLIANCE

15.1 Professional Responsibility
Users acknowledge their obligation to comply with applicable state bar rules, ethical guidelines, and professional responsibility requirements when using the Service.

15.2 Conflict Checking
Users remain solely responsible for conducting appropriate conflict checks. The Service provides basic matter organization but does not perform conflict analysis or compliance checking.

15.3 Client Confidentiality
The Service is designed to support attorney-client privilege and professional confidentiality obligations, but users remain responsible for ensuring compliance with all applicable confidentiality requirements.

15.4 No Attorney-Client Relationship
Use of the Service does not create an attorney-client relationship between TwinCounsel and any user or their clients.

16. ACCEPTABLE USE POLICY

16.1 Prohibited Uses
You may not use the Service to:

• Generate false, misleading, or fraudulent legal documents
• Violate any applicable laws, regulations, or ethical rules
• Impersonate others or provide false identity information
• Attempt to reverse engineer, hack, or compromise the Service
• Use the Service for any illegal or unauthorized purpose
• Share account credentials with unauthorized persons
• Attempt to gain unauthorized access to other users' data
• Use the Service to harass, threaten, or harm others
• Violate intellectual property rights of others
• Submit content containing malware, viruses, or harmful code

16.2 Content Standards
All content submitted through the Service must:

• Comply with applicable professional and ethical standards
• Be accurate and not deliberately misleading
• Respect client confidentiality and privilege requirements
• Not contain defamatory, obscene, or offensive material
• Not violate third-party rights or confidentiality

16.3 Enforcement
We reserve the right to investigate violations, remove content, suspend accounts, and terminate service for violations of this Acceptable Use Policy.

16.4 Reporting Violations
Report suspected violations to legal@twincounsel.com.

17. PILOT PROGRAM SPECIFIC TERMS

17.1 Beta Software Disclaimer
The Service is currently in pilot/beta phase. Features may be incomplete, contain bugs, or change significantly before general release.

17.2 Service Availability
Pilot Service availability may be limited, interrupted, or modified without notice as we develop and test new features.

17.3 Feedback Obligation
Pilot participants agree to provide reasonable feedback and participate in product development discussions to help improve the Service.

17.4 No Service Level Guarantees
During the pilot phase, we provide no service level agreements, uptime guarantees, or performance warranties.

18. GENERAL PROVISIONS

18.1 Entire Agreement
These Terms constitute the entire agreement between you and TwinCounsel regarding the Service.

18.2 Modifications
We may update these Terms by posting revised Terms and providing reasonable notice. Continued use constitutes acceptance.

18.3 Severability
If any provision is found unenforceable, the remainder of these Terms remains in effect.

18.4 Assignment
You may not assign these Terms without our written consent. We may assign these Terms without restriction.

18.5 Force Majeure
Neither party is liable for delays or failures due to circumstances beyond their reasonable control.

19. CONTACT INFORMATION

For questions about these Terms, contact us at:

TwinCounsel, Inc.
84 W Santa Clara Street, 7th Floor
San Jose, CA 95113
Email: legal@twincounsel.com