TWINCOUNSEL COOKIE POLICY

1. WHAT ARE COOKIES?

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and enabling website functionality.

2. HOW WE USE COOKIES

• Website functionality - Essential features like login and navigation
• User preferences - Remembering your settings and choices
• Analytics - Understanding how users interact with our Service
• Performance - Optimizing website speed and functionality
• Security - Protecting against fraud and unauthorized access

3. TYPES OF COOKIES WE USE

3.1 Essential Cookies (Always Active)

These cookies are necessary for the website to function and cannot be disabled:

• User authentication and session management
• Security and fraud prevention
• Load balancing and performance optimization
• Basic website functionality

3.2 Analytics Cookies (Optional)

These help us understand website usage:

• Google Analytics: Page views, user behavior, traffic sources, and conversion tracking
• Heap Analytics: User interaction tracking, feature usage, and product analytics
• Performance monitoring and optimization
• Error tracking and debugging

3.3 Preference Cookies (Optional)

These remember your choices:

• Language and region settings
• UI preferences and customizations
• Pilot program status and settings
• Communication preferences

3.4 Third-Party Cookies

Our integrations and analytics may set cookies:

• Google Analytics: Website usage tracking and performance measurement
• Heap Analytics: User behavior analysis and product optimization
• Email service providers (Gmail, Outlook)
• Composio and other automation tools
• Practice management software integrations

4. COOKIE DURATION

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Stored for specific periods (typically 30 days to 2 years)
• Third-Party Cookies: Controlled by respective third-party privacy policies

5. MANAGING COOKIES

5.1 Browser Settings

You can control cookies through your browser:

• Chrome: Settings > Privacy & Security > Cookies
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and Website Data
• Edge: Settings > Site Permissions > Cookies

5.2 Impact of Disabling Cookies

Disabling cookies may affect:

• Login functionality and user sessions
• Personalized user experience
• Website performance and features
• Integration with email and calendar services

5.3 Opt-Out Options

For analytics cookies, you can:

• Google Analytics: Use Google Analytics Opt-out Browser Add-on
• Heap Analytics: Contact us at privacy@twincounsel.com for opt-out assistance
• Use browser "Do Not Track" settings
• Install privacy browser extensions

6. THIRD-PARTY COOKIE POLICIES

Our integrated services have their own cookie policies:

• Google Analytics: Google Privacy Policy and How Google uses cookies
• Heap Analytics: Heap Privacy Policy
• Google (Gmail/Calendar): Google Privacy Policy
• Microsoft (Outlook): Microsoft Privacy Statement

7. UPDATES TO THIS POLICY

We may update this Cookie Policy periodically. Changes will be posted on this page with an updated effective date.

8. CONTACT US

Email: privacy@twincounsel.com
Address: TwinCounsel, Inc., 84 W Santa Clara Street, 7th Floor, San Jose, CA 95113